Revised Effective as of August 20, 2023
Our return policy is designed to value the trust you place in us through your purchase.
Your satisfaction is our primary concern.
If you are not completely satisfied with your purchase, you may return it to us for store credit under the following specific conditions.
All products for return must be postmarked within seven (7) days from the confirmed date of delivery as indicated by the courier’s tracking information, irrespective of the date of purchase.
Products must be in their original, unused, undamaged, and unaltered state.
Original packaging, tags and labels must be intact. Any indications of usage, alteration, or damage, however minor, will disqualify the product for return.
Before returning any item, you are required to contact our customer service team at email@example.com for an approved and valid Return Merchandise Authorization (RMA) number.
Your return will not be processed without this number. Proof of purchase in the form of a receipt, order confirmation, or transaction proof is mandatory for every return.
You are responsible for returning the product securely in its original packaging. Include the proof of purchase and RMA number. Mail it to:
6908 Bay Parkway, Brooklyn, NY 11204
NYC, NY 11204
Please note: You are financially responsible for return shipping charges.
We strongly suggest using a traceable, insured shipping method for your return as we will not be held responsible for mishandled or lost returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURN POLICY – REFUNDS:
Upon receipt of your return, the item will undergo a rigorous inspection.
If it meets our return criteria as mentioned above, we will process your store credit. The inspection and processing period could take up to seven (7) days from the receipt of the product.
REFUND PROCESSING TIME
In case you are expecting a refund, please allow up to 14 calendar days for the refund process. The 14-day period starts from the time your returned product has been received and approved by our inspection team. This time frame includes the return inspection, approval, and the processing time taken by your bank or card issuer to credit the amount to your account.
If you don’t see your refund after the 14-day period, please follow the steps mentioned in the ‘Late or Missing Refunds’ section of our policy and do not hesitate to contact us if needed.
Your patience and understanding regarding this matter are greatly appreciated.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
Headphones, Gift cards, Downloadable software products are not eligible for return under any circumstance.
If you have received a defective or damaged product, contact our customer service team at email@example.com within forty-eight (48) hours of delivery to report the issue. Failure to do so will disqualify your product from refund or exchange.
– A restocking fee of $25.00 will be deducted from all return credits.
– Return process is limited to a one-time transaction per purchase. Exchanged or replaced items can’t be returned again.
For further inquiries or clarifications regarding our return policy, please contact us at: