Return Policy
Last updated: November 12, 2026
These terms cover items you buy at Repairs Bay, 6908 Bay Parkway, Brooklyn, and the repairs we do there.
Parts and accessories
All sales are final. No refund. Exchange within 7 days with restocking fee: $25.
Phones bought from us
- 30-day warranty from the date of sale on hardware defects of the phone itself that were not caused by the customer. We repair the phone or exchange it for an equal phone; if neither is possible, we refund it.
- Not covered: physical or liquid damage, a repair or opening by anyone else, account or carrier locks set by the customer, software the customer installed, and cosmetic wear after the sale.
- Change of mind: exchange within 7 days if the phone is undamaged, with a $25 restocking fee. No restocking fee when the reason is a defect.
Repairs
A repair cannot be returned. It is covered by our repair warranty:
- OLED iPhone screens: 12-month limited warranty. The screen is not waterproof after replacement.
- LCD screens: no warranty.
- Water-damaged devices: no warranty.
- Most other repairs: 30-day limited warranty.
Warranty eligibility is subject to technician inspection and approval, and all claims must be verified in-store.
Not covered by the warranty: cracks, chips or any physical damage; damage from drops, pressure or misuse; scratches on the glass; liquid damage or moisture exposure; issues caused by motherboard or third-party repairs. Any signs of tampering or impact void all claims.
Diagnostic fee
The diagnostic fee pays for the inspection itself, not for a repair: a technician opens the device, tests it, and tells you what is wrong and what fixing it would cost. That answer is yours to keep, including "this cannot be repaired" or "this is not worth repairing", so the diagnostic fee is not refundable. If you go ahead with the repair, the diagnostic fee is credited in full against the repair price.
Questions
Call 929-305-0503, email hi@repairsbay.com, or come to 6908 Bay Parkway, Brooklyn, NY 11204.