Front Desk Technician

Job Description

We are looking for a Front Desk Technician to join our team. The ideal candidate will be a customer-oriented individual with strong technical skills.

Responsibilities

• Greet and welcome customers to the store.
• Answer phone calls and emails.
• Handle customer inquiries and requests.
• Operate and maintain office equipment.
• Coordinate and plan for the delivery or receipt of parcels and mail.
• Offer personal advice and assistance to customers on computer hardware and software.
• Suggest service solutions to customers.
• Identify, diagnose, and repair hardware and software problems.
• Stay up-to-date with retail products and current technology.
• Communicate with customers in a timely, accurate, and comprehensive manner.
• Keep the front desk clean, organized, and presentable.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to multitask and prioritize work efficiently.
• Familiarity with basic network troubleshooting and problem-solving.
• Customer service orientation and a helpful demeanor.
• Attention to detail and accuracy in recording information.
• Willingness to learn.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on a variety of projects.
• Collaborative and supportive work environment.
• Opportunities for professional development.

If you are a highly motivated and skilled individual, we encourage you to apply. Please submit your resume and cover letter to info@repairsbay.com